Discretion is of utmost importance in our business.
First of all, your payments will be shown neutral on your statements, either as "Paypal", "Verotel" or OctoTrade Ltd." depending on your payment method. There will be no mentioning of our shop name or the kind of products you have purchased.
Secondly, for privacy matters, the shipping labels are written by hand, stating general descriptions of the content, such as "Hobby kit" or "Toys".
Last not least, the sender's field will not show our trading name, but state our parent company, "OctoTrade Co., Ltd."
Optionally, at your request and no additional cost, we will remove any explicit packaging and send the contents of your order without the original outside packaging. Please let us know either through the comment field during order or by contacting us via email, stating your order number
We offer shipping via FedEx or EMS (Postal Service such as USPS, Parcelforce, DHL) with insurance and a tracking number. So you can keep track of the whereabouts and delivery window. Delivery time is typically within 4-7 working days from receipt of payment.
Needless to say that we take greatest care in packaging the contents of your order well and safe to avoid any damages. Fragile contents are well-labelled as such to minimize rough handling during transport. If there are any damages though, we will take 100% responsibility for any damages during transport and will replace or refund damages goods.
For further information and our official policies, please refer to Article 10 of our Terms and Conditions.